Common reasons your buyer isn’t listed after submitting an invoice
When you submit an invoice with TRIVER, we ask you to confirm the buyer by selecting them from a list. This list is powered by Experian and includes UK-registered businesses and public sector entities.
If you can’t find your buyer in the list, it’s usually due to one of the following:
1. Typo or mismatch in the buyer name
- The list matches against Experian’s records of UK companies and public sector bodies.
- Even small typos, missing words (like “Ltd”), or extra punctuation can prevent a match.
- Double-check the company name exactly as it appears on Companies House or the official body name.
- If there's a typo and the invoice is being automatically imported from your accounting software (e.g. Xero), update it in Xero and refresh your invoices on your TRIVER account
2. The buyer isn’t a UK-registered company or public sector body
- TRIVER only supports invoices issued to UK-registered companies and public sector organisations.
- Buyers that are sole traders, charities, or based outside the UK will not appear.
3. Temporary issue or outage
- In rare cases, technical issues may prevent the list from loading correctly.
- If you’ve double-checked the name and still can’t find your buyer, contact us for help.