How do I fix “TRIVER Advance” records that won’t match in Xero?

Why this happens

Between 23rd March and 22nd July 2025 a tagging error caused one bank-statement record per TRIVER advance to land in Received instead of Spent. When that happens, Xero can’t display its one-click Match button and it requires a small update to enable the reconciliation for those advances.

Follow the steps below to delete the incorrect line and reconcile the payment.

Step-by-step fix

1. Open your TRIVER Bank Account

   • Xero menu ➜ Accounting ➜ Bank accounts ➜ TRIVER Bank Account

   

2. Go to the Bank Statements tab and find the “TRIVER Advance” record

   • You can use the search box to show only lines that begin TRIVER Advance.

     

3. Delete each mis-tagged line

   • If the line sits under Received, tick it and click Delete.

     

4. Switch to Account Transactions

   

5. Reconcile the matching payment

   • Find the unreconciled payment with the same reference and amount, then click Options, and Mark as Reconciled.

     

6. Repeat for any remaining invoices

   • Follow Steps 3–6 until every affected advance is reconciled.

     

All done!

Your TRIVER advances should now match automatically. Anything you have advanced from the 23rd July 2025 onward, will arrive with the correct tags.